Nigel Galbraith Portfolio

Support Analyst

Tait Communications, Christchurch

Outline

• Contributed to frontline monitoring and incident management in a 24/7 managed services environment.
• Quickly integrated into an access-restricted environment during a transitional period for the team.

Key achievements/projects

• Developed a rapid understanding of Tait’s internal monitoring and ITSM systems to assist in live network support.
• Shadowed senior analysts to participate in early-stage problem investigations and understand root cause analysis workflows.
• Demonstrated integrity and reliability within a short time frame, earning trust and respect from team members.

Student

Ara Institute of Canterbury, Christchurch

Outline

• Completed a degree in Information and Communication Technologies, networking pathway.

Key achievement/projects

• Capstone project providing an Ubuntu KVM solution to replace VMware Workstation Pro.
• Goal was cost-effective licensing, improved resource flexibility, and maximize open-source learning support across Ara's virtual machine labs.
• Project showed adaptability of Ubuntu and opened doors for alternative solutions in line with these goals.

Joiner

Trade Staff, Christchurch

Outline

• Construction of various kitchen furniture projects for individual and commercial clients.
• Learned new technology solutions within joinery, such as CNC machines, to produce products more efficiently.

Key achievement/projects

• Gained understanding of design and process using CNC machines.
• Learned 3D design using AutoCAD and SketchUp for home DIY projects.

Traffic Management – Downer, Christchurch

Outline

• Establishing and disestablishing traffic management sites prior to the commencement of road works and management of site safety
• Managing sign hire between different departments within Downer
• Preparing a Traffic Management Plans for a customer while working within time constraints to meet deadlines
• Designing Traffic Management Plan production process to improve Traffic Management Plan efficiency

Key achievement/projects

• While working for Downer I was able to develop a web-based SharePoint database to manage Traffic Management Plan production which provided real-time updates of plan process and production.
• I was also able to develop a GPS phone application to manage real-time location of current sites and equipment.
• Being exposed to this technology was a key driver in my decision to pursue further study in these fields

Customer Service & Computer Technical Support

Laptop Universe, Christchurch

Outline

• Answered customer inquiries and provided IT support.
• Recommended computer solutions tailored to customer needs.
• Handled warehouse parts picking and packing to meet deadlines.
• Performed computer upgrades, data transfers, virus removal, and part replacements.

Key achievement/projects

• Learned computer part replacement skills from technicians.
• Used skills post-2011 Christchurch earthquake to repair customer computers during shop repair.

Ara Institute of Canterbury

• Bachelor of ICT, Network Infrastructure, 2024
  • Graduated with Distinction
  • Highly Commended Achievement Award
• Diploma in Systems Administration, 2023
• Diploma in Information Technology, 2021

The Computer Power Institute

• Diploma in Electronic Business, 2008

Christchurch Polytechnic Institute of Technology

• Cert. Joinery - Lv1 & Stair making, 2005

University of Canterbury

• Bachelor of Science, Statistics, 2003